Welcome to Edafa Tech. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our educational platform and use our services.

By accessing or using our platform, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring your personal information is handled responsibly

We collect information you provide directly to us, such as when you:

• Enroll in courses or educational programs
• Submit assignments or participate in discussions
• Contact us for support or inquiries
• Subscribe to our newsletters or updates

The types of information we may collect include your name, email address, educational background, course progress, and any other information you choose to provide.

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Process enrollments and track course progress
• Send you important updates about your courses and account
• Respond to your comments, questions, and support requests
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights
  

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences and provide personalized content.

Types of cookies we use:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant educational content

We may use third-party services to enhance our educational platform. These services have their own privacy policies and may collect information about you.

Third-party services we use include:

• Analytics services to understand platform usage
• Payment processors for course enrollments
• Email services for communications
• Cloud storage providers for content delivery
• Video hosting platforms for educational content

1-Introduction

We strive to provide the best possible experience for our users. This policy outlines the conditions under which refunds can be requested after purchase.

2- Refund Conditions

Refund requests must be made within 30 days from the date of purchase.

The product or service must be unused or within the authorized conditions for a refund.

Certain digital products or non-refundable services will be clarified at the time of purchase.

3- How to Request a Refund

Submit a refund request via email: *[insert email here]*

Include order details: invoice number, user name, reason for the refund.

4-Refund Processing

Upon receiving the request, it will be reviewed within 3 days

If approved, the amount will be refunded to the original payment method within 7 days

5-Exceptions

Downloaded products or services that have been started may not be eligible for a refund.

Any case of fraud or violation of terms will result in a refund denial.

For any inquiries regarding the Privacy or Refund Policy, you can contact us at:

Email: contact@edafa.tech

Phone: +2 01080941195

Address: Smart Village , Kerdaca City, Giza Governorate 3630131

Business Hours: Saturday- Thursday, 10:00 AM -10:00 PM EET